Terms of Service

Last updated: November 8, 2025

1. Agreement

These Terms of Service ("Terms") govern your use of kenkohq.org and the Kenko platform (the "Service"), operated by Kenko, Inc. ("the Company") (6255 Sunset Boulevard, Suite 720, Los Angeles, CA 90028). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

The Service is designed for boutique fitness studio owners and their authorized team members. "You" and "your" refer to the person or business entity accepting these Terms and using the Service.

2. Use of the Service

• You must be at least 18 years old and have the legal authority to bind any business entity on whose behalf you use the Service.
• You agree not to use the Service for unlawful purposes, to interfere with its operation, or to attempt to gain unauthorized access to any systems or data.
• You may not scrape, reverse-engineer, or copy the Service except as permitted by applicable law.
• You are responsible for ensuring that any outreach messages sent through the Service comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, and that your studio clients have provided the consents required for the messages you configure Kenko to send.
• You agree not to upload contact data obtained without authorization, or to use the Service to send unsolicited commercial messages to individuals who have not consented to receive them from your studio.

3. Your Account and Data

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify the Company promptly at [email protected] if you believe your account has been compromised.

You retain ownership of all content and contact data you upload to the Service. You grant the Company a limited license to process that data solely to provide the Service as you have configured it. The Company will not use your studio client contact data for the Company's own marketing or sell it to third parties.

4. Intellectual Property

The Service, including all text, graphics, logos, and software, is owned by the Company or its licensors and is protected by U.S. and international intellectual-property laws. The Company grants you a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose of operating your boutique fitness studio's marketing automation.

5. Third-Party Integrations

The Service integrates with third-party booking platforms (including Mindbody, Vagaro, Pike13, Glofox, and WellnessLiving) through API connections you authorize. The Company is not responsible for the availability, accuracy, or terms of those third-party services. Changes to a third-party platform's API or policies may affect Service functionality outside the Company's control.

6. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR OUTCOME (INCLUDING CLASS FILL RATES, REVIEW SCORES, OR LEAD CONVERSION RATES) WILL BE ACHIEVED.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICE. THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID THE COMPANY IN THE THREE MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions, the Company's liability will be limited to the maximum extent permitted by law.

8. Indemnification

You agree to defend, indemnify, and hold harmless the Company from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) any messages sent through the Service that violate applicable marketing or consumer-protection laws.

9. Termination

You may cancel your account at any time through the platform settings. The Company may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. Sections that by their nature should survive termination will survive (including Sections 4, 6, 7, 8, 10, and 11).

10. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.

Informal Resolution. Before filing a claim, you agree to contact the Company at [email protected] and attempt informal resolution for at least 60 days.

Arbitration. Any dispute that cannot be resolved informally will be settled by binding arbitration administered in California, USA under the rules of the American Arbitration Association ("AAA"). Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. You and the Company each waive the right to a jury trial and the right to participate in a class action.

Exception. Either party may seek injunctive relief in a court of competent jurisdiction located in California, USA for intellectual-property infringement or unauthorized access to the Service.

11. Changes to These Terms

The Company may update these Terms from time to time. Material changes will be posted with a new "Last updated" date. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.

12. Contact

Kenko, Inc.
6255 Sunset Boulevard, Suite 720
Los Angeles, CA 90028
Email: [email protected]
Phone: +1 (323) 610-0158